Shipping, Cancellation & Refund Policy

Shipping, Cancellation & Refund Policy

Order Confirmation & Final Sale

All orders placed with Joshua Legal Art Gallery Online Store are considered final and binding once payment is successfully confirmed. By completing a purchase, you acknowledge and agree to all terms stated in this policy.

Cancellation Policy 

Cancellation Prior to Shipment

  • Cancellation requests are not guaranteed and are strictly subject to approval.

  • Any cancellation request must be submitted in writing within 2 hours of order placement by emailing sales@joshualegalartgallery.com.

  • Cancellation requests received after 2 hours will automatically be rejected, regardless of shipment status.

  • Orders that have entered processing, preparation, packing, or logistics stages cannot be cancelled under any circumstances.

If a cancellation request is approved:

  • A processing and administrative fee may be deducted at our sole discretion.

  • Refund timelines are subject to banking and payment processor clearance.

Change-of-mind cancellations are strictly not accepted.

Return Policy 

All products sold are non-refundable and non-returnable, except under the following limited conditions:

  1. Failed Delivery (caused solely by our logistics partner)

  2. Wrong Item Delivered (item differs from order confirmation)

  3. Damage During Transit (must be reported immediately upon receipt)

Return Eligibility Conditions

Returns will only be considered if ALL conditions below are met:

  • Items must be purchased directly from Joshua Legal Art Gallery Online Store.

  • A return request must be submitted within 24 hours of delivery, with clear photographic or video evidence.

  • Returned items must be shipped back within 7 working days, as proven by courier receipt.

  • Items must be:

    • Unused, unaltered, and in brand-new condition

    • In original packaging, including all inserts, certificates, and complimentary items

    • Properly packaged to prevent damage during return transit

Customers are fully responsible for all return shipping costs, insurance, and handling fees.

We reserve the absolute right to reject any return request that does not fully comply with these conditions or is deemed unreasonable.

Refund Policy 

Refunds will only be issued after returned goods are received, inspected, and approved by our return center.

  • Refunds are processed using the original payment method or via bank transfer at our discretion.

  • Processing time may take 3–7 working days, excluding bank processing time.

  • We reserve the right to withhold refunds for items showing signs of use, damage, or incomplete returns.

Shipping Policy

Shipping Address Responsibility

  • Orders will only be shipped to the address provided at checkout.

  • Customers are solely responsible for ensuring address accuracy and availability.

  • We do not ship to P.O. Boxes.

  • Incorrect or incomplete addresses resulting in failed delivery will not qualify for refunds.

Any re-delivery attempts will incur additional shipping charges, payable by the customer.

Change of Shipping Address

  • Address changes are allowed only within 2 hours of order placement.

  • No changes can be made once shipment processing or tracking has begun.

  • Any approved changes may incur additional administrative or shipping fees.

Shipping Time & Delivery

  • Estimated delivery time: 1–5 working days, excluding public holidays.

  • Delivery attempts are typically made during business hours.

  • Delays caused by couriers, weather, or unforeseen circumstances do not constitute grounds for cancellation or refund.

Tracking & Proof of Delivery

  • Tracking information will be provided once shipment is handed to our logistics partner.

  • Proof of delivery from courier records shall be deemed final.

Policy Amendments

Joshua Legal Art Gallery reserves the right to modify, update, or amend this policy at any time without prior notice. Continued use of our store constitutes acceptance of the latest policy.