


Mediation Skills and Technique: A Practical Handbook for Dispute Resolution and Effective Communication
Mediation Skills and Technique: A Practical Handbook for Dispute Resolution and Effective Communication
Author | Seumas Tan |
Publication Date | Apr 2012 |
ISBN | 9789675040955 |
Format | Softcover |
Publisher | Sweet & Maxwell |
Mediation is a type of alternative dispute resolution that aims to encourage negotiation between parties in order to produce and explore ideas for resolving the conflict to everyone's satisfaction. This book seeks to explore and show the tactics that can be used in conducting successful mediations, as mediation is a process and mediating is a talent.
This book is written in plain and short language for easy reading by an experienced mediator. The content is practical and includes practical experience to explain the finer features of mediation.
Following an introduction to mediation and the nature of a mediation agreement, the book moves on to specific mediation techniques, such as effective listening, reframing questions, eliciting information, assessing the parties, creating rapport, generating and testing options, assessing body language, and dealing with aggressive behaviour. It also takes into account difficult scenarios such as workplace sexual harassment, family disagreements, and public-interest arguments.
This book should be very helpful in promoting the efficient use of mediation as a method of dispute settlement.
Readership: Mediators, lawyers, counsellors, general public
Jurisdiction: Malaysia
CONTENTS of Mediation Skills and Technique: A Practical Handbook for Dispute Resolution and Effective Communication
- Role of a Mediator
- Protocol in Mediation
- Mediation Agreement
- Tips and Techniques in Mediating
- Improving Your Mediation Skills
- Venue for Mediation
- Preparing for Mediation
- Appropriate Time for Mediation
- Role of Lawyers in Mediation
- Role of Interpreters in Mediation
- Dealing with Challenging Situations
Latest releases
Get your copy today!



5.0
2745 reviews




43 people found this helpful
Nov 14, 2024


Same day delivery Grab arrived very fast! Thank you Joshua.
13 people found this helpful
Jul 6, 2024



Wonderful experience shopping with Joshua's team, superb delivery 10/10
13 people found this helpful
Jul 31, 2024


I love shopping at JLAG because of the varieties of titles that are found here specifically, I usually opt to buy in their brick and mortar stores in
7 people found this helpful
Jul 7, 2024


Thank you so much Joshua Legal Art Gallery for your amazing service.
68 people found this helpful
Nov 1, 2024


Good book, keep up the unique collection. 👍
26 people found this helpful
Jul 16, 2024



Thank you for fast delivery and transaction.
26 people found this helpful
Jul 1, 2024



Firm purchased this title at a good price online with Joshua, very unique as no other shop carry this book in Malaysia.
12 people found this helpful
Jul 17, 2024