Mediation Skills and Technique: A Practical Handbook for Dispute Resolution and Effective Communication

Free shipping for orders over RM88.00
There are no products left
RM84.00

Mediation Skills and Technique: A Practical Handbook for Dispute Resolution and Effective Communication

Author Seumas Tan
Publication Date Apr 2012
ISBN 9789675040955
Format Softcover
Publisher Sweet & Maxwell
 

Mediation is a type of alternative dispute resolution that aims to encourage negotiation between parties in order to produce and explore ideas for resolving the conflict to everyone's satisfaction. This book seeks to explore and show the tactics that can be used in conducting successful mediations, as mediation is a process and mediating is a talent.

This book is written in plain and short language for easy reading by an experienced mediator. The content is practical and includes practical experience to explain the finer features of mediation.

Following an introduction to mediation and the nature of a mediation agreement, the book moves on to specific mediation techniques, such as effective listening, reframing questions, eliciting information, assessing the parties, creating rapport, generating and testing options, assessing body language, and dealing with aggressive behaviour. It also takes into account difficult scenarios such as workplace sexual harassment, family disagreements, and public-interest arguments.

This book should be very helpful in promoting the efficient use of mediation as a method of dispute settlement.

Readership: Mediators, lawyers, counsellors, general public

Jurisdiction: Malaysia

CONTENTS of Mediation Skills and Technique: A Practical Handbook for Dispute Resolution and Effective Communication

  • Role of a Mediator
  • Protocol in Mediation
  • Mediation Agreement
  • Tips and Techniques in Mediating
  • Improving Your Mediation Skills
  • Venue for Mediation
  • Preparing for Mediation
  • Appropriate Time for Mediation
  • Role of Lawyers in Mediation
  • Role of Interpreters in Mediation
  • Dealing with Challenging Situations
Find more books like Mediation Skills and Technique: A Practical Handbook for Dispute Resolution and Effective Communication: Mediation
SKU: 3936483232 ISBN: 9789675040955
 
 

Latest releases

Get your copy today!
1 / 16

5.0

2745 reviews

 
98%
 
1%
 
1%
 
0%
 
0%
Review thumbnail 0
Review thumbnail 1
Review thumbnail 2
Review thumbnail 3
2
Review media
JE
Verified
Jonathan Edward

43 people found this helpful

Nov 14, 2024

1
Review media
ML
Verified
Marshall L P

Same day delivery Grab arrived very fast! Thank you Joshua.

13 people found this helpful

Jul 6, 2024

1
Review media
Rachel Lee SVerified
Rachel Lee S

Wonderful experience shopping with Joshua's team, superb delivery 10/10

13 people found this helpful

Jul 31, 2024

1
Review media
CY
Verified
Chan Yen Qi

I love shopping at JLAG because of the varieties of titles that are found here specifically, I usually opt to buy in their brick and mortar stores in

7 people found this helpful

Jul 7, 2024

1
Review media
JD
Verified
Jasmin Dang

Thank you so much Joshua Legal Art Gallery for your amazing service.

68 people found this helpful

Nov 1, 2024

1
Review media
EL
Verified
Eric Lim

Good book, keep up the unique collection. 👍

26 people found this helpful

Jul 16, 2024

1
Review media
Kesavan DVerified
Kesavan D

Thank you for fast delivery and transaction.

26 people found this helpful

Jul 1, 2024

1
Review media
Lee Pei Ting (Kuching)Verified
Lee Pei Ting (Kuching)

Firm purchased this title at a good price online with Joshua, very unique as no other shop carry this book in Malaysia.

12 people found this helpful

Jul 17, 2024

Malaysia's Largest Authorised Premium Reseller
Malaysia's Largest Authorised Premium Reseller