Mediation Skills and Technique: A Practical Handbook for Dispute Resolution and Effective Communication

Mediation Skills and Technique: A Practical Handbook for Dispute Resolution and Effective Communication

Mediation is a type of alternative dispute resolution that aims to encourage negotiation between parties in order to produce and explore ideas for resolving the conflict to everyone's satisfaction. This book seeks to explore and show the tactics that can be used in conducting successful mediations, as mediation is a process and mediating is a talent.

This book is written in plain and short language for easy reading by an experienced mediator. The content is practical and includes practical experience to explain the finer features of mediation.

Following an introduction to mediation and the nature of a mediation agreement, the book moves on to specific mediation techniques, such as effective listening, reframing questions, eliciting information, assessing the parties, creating rapport, generating and testing options, assessing body language, and dealing with aggressive behaviour. It also takes into account difficult scenarios such as workplace sexual harassment, family disagreements, and public-interest arguments.

This book should be very helpful in promoting the efficient use of mediation as a method of dispute settlement.

Readership: Mediators, lawyers, counsellors, general public

Jurisdiction: Malaysia

CONTENTS of Mediation Skills and Technique: A Practical Handbook for Dispute Resolution and Effective Communication

• Role of a Mediator
• Protocol in Mediation
• Mediation Agreement
• Tips and Techniques in Mediating
• Improving Your Mediation Skills
• Venue for Mediation
• Preparing for Mediation
• Appropriate Time for Mediation
• Role of Lawyers in Mediation
• Role of Interpreters in Mediation
• Dealing with Challenging Situations